Returns & Cancellations Policy

Order Cancellations

We understand that plans can change.

Orders may be canceled for a full refund within 24 hours of purchase. After this period, orders may have entered processing or fulfillment and cancellation requests cannot be guaranteed. If your order has already shipped, you may be eligible for a return in accordance with the policy below.

To request a cancellation, please contact us at info@sneakersclub.us as soon as possible.

Returns

We want you to be satisfied with your purchase.

You may request a return within 14 days of receiving your order, subject to the conditions below.

To be eligible for a return, items must:

• Be unworn, unused, and in the same condition received
• Have all original tags attached
• Be returned in the original packaging
• Include proof of purchase

Customers are responsible for return shipping costs unless the return is due to our error (such as receiving an incorrect, defective, or damaged item).

Original shipping charges are non-refundable unless required by law.

Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery.

If you receive a damaged, defective, or incorrect item, contact us within 14 days of delivery at info@sneakersclub.us and provide:

• Your order number
• Proof of purchase
• Clear photos showing the issue

If your claim is approved, we will provide return instructions and, where applicable, a prepaid return shipping label at no cost to you.

Items returned without prior authorization may not be accepted.

Non-Returnable Items

The following items cannot be returned unless they arrive damaged or defective:

• Gift cards
• Customized or personalized products
• Perishable goods
• Hazardous materials, flammable liquids, or gases
• Items marked as Final Sale (where permitted by applicable law)

Exchanges

If you would like a different size or item, please contact us. Exchanges are subject to product availability.

Refunds

Once your returned item is received and inspected, we will notify you regarding approval of your refund.

If approved, your refund will be issued to the original payment method within 10 business days. Processing times may vary depending on your bank or payment provider.

If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at info@sneakersclub.us.

Contact Us

For questions regarding returns, cancellations, exchanges, or refunds, please contact:

Email: info@sneakersclub.us